Keeping Staff Schedules

It's 10:03 a. m. and you keep looking at the customer waiting up front and checking for the back door to open with your missing massage therapist.

Why is she late? Why didn't she call? Is everything OK?

Online Scheduling Calender will prevent misunderstandings.

You are obviously going to have to explain that you have no idea where the massage therapist could possibly be. Keeping your best smile on, you generously continue to reassure the waiting client that everything is OK. We will be right with you!

At 10:08 you decide your missing staff member has seriously jeopardized her position at work and something must be seriously wrong with her in order to be so careless about her work schedule! Really, what has happened to her that she isn't on time this morning?

So you put on your best, most helpful face, and step up to the front desk, apologize, offer additional free services, discounts, extra time, and a lifetime of free mints so she will not leave your establishment unhappy.

At 10:30 your missing Massage therapist comes through the door and has thoughtfully stopped by your favorite coffee shop to bring you your favorite mid-morning pick me up.  She has no idea that she has missed anything at all.

With Schedule'em online calendar, staff can identify their work schedules by logging in to see what each day brings. This keeps everyone on the same page.

 

 

Another feature that we love is that you can notify staff of each appointment made for them by attaching their schedule directly to their personal Google Calendar. You can find more information on how to do that <here>.

How would you handle a late staff member?
What do you do to determine staff negligence vs. miscomunicaton?

Reply

Forward

Client List Security

What would happen if your schedule disappeared today?

Really. Gone.

Once, about a hundred years ago, our paper and pencil appointment book sprouted feet and walked away from the front desk for several days. Then one day it magically reappeared.  It must have had some vacation for the condition it was in too, because it was in a very sad, sad, state!

But, oh boy! Those few days of shuffling, overlapped, disorganized, overlooked, overbooked, and forgotten promises made us all crazy! The manager practically chained it to the front desk when it magically resurfaced again.

Has this happened to you?

Don't panic. Schedule'em Online Calendar has everything taken care of.

Your every keystroke is recorded and will still be there when you need it. Your computer can spontaneously combust and melt a hole into the counter top, but your client records are still safe, backed up in an off-site location where you will never have to worry about losing even one digit of the information you have recorded.

After you put in the information for your appointment and push "Save" you notice it takes a moment to refresh the page?  That is when it is saving it to our memory banks.  And that is why it is accessible where ever you are. 

Pretty neat.  Simple.  Safe.

What kinds of things can you record with your client records, trusting that they will be there for you when you need them?

Sleep well, friends.

My Client List

My list of clients has grown over the years. Some I still see regularly, some only here and there. Once in a while, someone I have not heard from in months will resurface again.

Using my Schedule'em online calendar has simplified keeping track of all my clients, past and present. No matter where I am when my clients call, I can get to my work schedule and make an appointment for them. Schedule'em will tell me when they were in last, what we did, and how much I charged them, just by looking up their name. If I was especially diligent in my record keeping, I even have a note about that day to remind me of any specific things that will make the next visit go smoothly.

View your Appointment History by looking up your clients' name.

Where is your client list? Do you have all the contact information for each client in one place including their phone number and email? Schedule'em Online Calendar keeps all those records safe, in one place. Use your personal log in to assess that information from any computer.

This changes everything.  Have you tried it yet?  What do you like?

Good records build business and loyal customers.

Daily, Weekly, Monthly, Quarterly. Repeat!

Schedule'em Online Calendar Reports Tab

Daily, Weekly, Monthly, Quarterly. Repeat!

One of the things about being a small business owner I love to hate and hate to love is the numbers. Sometime I feel like the more I stress about it the lower the numbers are! And then again, how I love to know what I have in my pocket at the end of the day!

Good records will help you monitor the progress of your business. The opportunity to grow a small business is best directed with a strategic planning of funds. With SCHEDULE'em, your daily, weekly, monthly, quarterly and yearly financial statements are available in one simple report. SCHEDULE'em reports are complete and simple. Just go to the "Reports" tab and enter the dates you want.

Good business is knowing where you are, where you have been, and striving to do even better in the future. The Reports feature of Schedule'em will generate a practical view of what your actual numbers are and assist you in making those decisions that drive your business.

Knowing what mybottom line is helps me manage inventory, advertising, equipment costs and all the integral parts of our growing shop.

These basic numbers encourage me to analyze what is working, selling, and profitable. It keeps me from over spending on supplies and encourages me to be practical about what my business is really making.

• Do you know what your bottom line is?

Its Finally Here!

When I owned a small salon about a hundred years ago, computers were new to business. (Boy, I suddenly feel old!) And what was available for bookkeeping was slow, complex, and was not designed for flexibility.

As programs developed for the Salon and Spa industry, they solved many of the problems I was having except for two main things. 1) It needed to be simple  2) Affordability.

Time is money to a small business person.  If your busy worrying about your money, your too busy to make money. And then if your are too busy working, you really have do idea how much money you are making.

Sound familiar?

Many small businesses fail not because they aren't good at what they do, but because they fail to manage their time wisely and keep track of the money they make and spend. And lets face it, those are not the FUN parts of being in business. If you are like me, spending loads of time figuring out all that takes me away from making money.

An Online Samll business appointment calender.

Schedule'em online calendar was designed for Small Businesses and Independent Contractors. Making an appointment takes less than 30 seconds, and a report for the money taken in is just a click away.

We made our programmers re-write, re-design, and redo everything again and again to ensure that your time was spent where it matters: MAKING MONEY.

Have you seen how fast and easy it is to make an appointment?
Take a look at our reports too.  Won't it be nice to have the numbers ready to go?

 It's that simple.

Using REPORTS To Measure Your Small Business Success

 

Ahhhhhh, another successful day.

I love the Reports feature of Schedule'em online calendar.

That satisfaction can be measured quickly now with an easy click on "report ."

Online appoinmtent calender

 

Schedule'em will organize your appointment books Online.

As you "check out" each individual client on your schedule, make sure you adjust the total amount you actually charged if it is different from that your programed number suggests. Sometimes when my customers arrive we end up doing something a little different, and I need to adjust the cost to show the additional charges.  I also choose to include my tips in my totals, but that is up to each individual user.

 

Open the Reports tab, and enter the dates to generate a complete report of all clients that you have Checked Out. Clients NOT checked out will not be included in this report.

 

You can run a different report "Not Checked Out Reports", which is further down on the reports page.  Its probably a good idea to do this report as well, to see if you have missed something so that you are sure to have accurate totals.

 

What an easy fix.  What has been keeping this little baby a secret for so long?
Can you think of any business person that wouldn't LOVE this?

  Here's hoping that bottom line total brings a smile to your face.