So, your having a bad day are you?

Today started out as a bad day for me.  The "trash" from outside the salon I bring in from my personal life can really affect the way I work.  If I have other concerns on my mind when I am working on a customer the distraction often shows in hair that doesn't represent my best.

Thankfully, it wasn't long before I got in the groove and chose to flip a switch which turned on my professional charm.  Sometimes it is hard to find that line of friendly chatter when we answer the inevitable "How are you?" questions.  Our customers are here to have our expertise and attention.  Focusing on what THEY need should always be the first priority when we step up to the client.

This is a tough, emotional job for many reasons.  Different, in my opinion, than other professions because it is incredibly personal for both me and my clients.

Here are some of the reasons why I think I made it past that first year out of beauty school and into long lasting relationships with my return clients.


SCHEDULE'em Online Appointment Book

Remember that one of the reasons why you chose to be a hairstylist is because of the joy and passion it brings. Don't forget to choose to make each client feel better when they leave than when they came in.  A simple compliment and a listening ear are sometimes more important than the finished expert work.

Your business is your responsibility, and whether you rent the chair or own the entire salon, you can still make the best of any business situation by being innovative, positive and hard working. Use what is right in front you and maximize your resources by consulting with other experts to solve problems.

Figure out what are the best, most cost-effective ways to grow YOUR business. Use your resources for any opportunity to share your expertise offer superior customer service with every customer every time.

And lastly, GET UNCOMFORTABLE.  It is hard to do things that are out of our comfort zone. Guess what?  You are not a 5 year old and no one is going to do everything for you, so jump up and impress me with your energy and "Can Do" attitude.  No one will mock you for trying.  In your next free minute do what scares you the most.  Do something you do not want to do. You will be amazed at the results!  Make a list and check off everything "I don't want to" action you can think of.

It is going to be a great day.