Every day a client will come in, sit with you and leave a while later sporting a great new look. This is one of the reasons I love my job, love to make people look and feel great! The transformation of our appearance is often a visual marker for how we are feeling.
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Here are some ideas I have used to ignite the creativity and build clientele and expertise:
- Meet with your staff individually and assess with them what they need support with technically.
- Offer continuing technical education. Keep in mind that you can pair up staff to learn skill from each other, and your new experts can cross train others.
- Look online and see what is out there. YouTube. Blogs. The website for your favorite product line. Beauty message boards. They are all so easily accessible. This can be a beneficial way to encourage your staff to research independently during the downtime between clients.
- Put regular "training" into the schedule and stay committed to filling that valuable time. Make this available to all levels of experience.
- Your Distributor/Manufacturers always have new information to share. Make it an expectation that they always show and tell you something about your retail or products when they visit. You might be pleasantly surprised how much they can boost your little business!
"Learning is a treasure that will follow its owner everywhere..."
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