Today's reality check: "MY MOTHER was telling her hairdresser about her bad luck with men, after having just broken off with her boyfriend of five years. "You think that's bad," the hairdresser responded, "I had a customer who just found out her boyfriend was married." "You're kidding!" my mother exclaimed. "How long did it take her to find out?" The hairdresser thought for a minute and began counting on her fingers. "About eight haircuts."Keeping each customer on your regular schedule for "about eight weeks" is an art. Plan for the success of having full books by offering the valuable pre-book option to each customer every time they have finished another visit with you. When I always offer, my customers will see it as a standard of operation and rarely leave without a new appointment.
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| SCHEDULEem.com Online Appointment Books |
What percentage of your pre-scheduled customers stand you up?
How often do you have your customers come in?
Set a goal to offer pre-booking to all of your
departing customers starting now.
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