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Monday, April 22, 2013

Add on services. Your hidden bonus income.

bag of money BW
Use your Schedule'em online Appointment book to find extra chash.

Use your scheduleem online appointment book to earn a little extra padding in your pockets today.  Here are a few tricks that will add value to your clients visit and keep them coming back to you for more expert care.

The key to earning hidden money every day is to anticipating the gaps in your schedule and use them to make the most of your clients visit.  If you have unnecessary breaks such as you finish your scheduled work early, need to fill in the time while your client processes their color, or small gaps between clients,  make the most of that window of time by recommending additional services to your client that is already in your chair.

Quick services like nail polish, deep condition or eyebrow waxing take very little additional time, and can earn you a few dollars more on the spot.  Pre plan out at least two things you can offer for each guest to make the most of your free time.

If you have larger gaps to fill, get ready to do a spontaneous pedicure, upgrade them to a halo of highlights or clear glossy shine treatments.

Where possible, take another client to overlap your color processing time.  Double booking will make the most of your scheduled time.  Take care to communicate with your clients what to expect and never over process a color.  The clients deserve your attention even if you have a busy schedule.

I know all this can sound like additional busy work, but guess what?  Once I implemented this action of thoughtfully planning out what additional needs my client might enjoy, they appreciated that I was taking the extra time to take care of them.  Often I was treated to a little extra on  the tip line that day too. 

What list of "extra" services do you have to offer?
How do you approach your client when you want them to spend extra money?
How can you show your appreciation to your clients by creating thoughtful add on services that they can really use and enjoy?

Toady, take extra care of YOU and your clients.



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